It is one of our primary goals to leverage the full potential of our products and to customize them according to individual requirements. To achieve this goal, we cooperate closely with our customers during all stages of a project, from the planing stages and production right through to the processing of our films. Such support also includes in-depth technical consulting.
For us, technical service starts as early as with the sales activities. Our Regional Sales Managers are technical experts who will guide our customers from the very first idea of an application right through to the start of production. Epurex is able to offer an exclusive personal customer service. You will have a dedicated point of contact who directly liaises with our central application support, who coordinates all technical issues with our team of specialists, and who thus guarantees smooth project management before, during and after commissioning.
Our engineers and technicians can draw on a wealth of practical experience. They are not only familiar with all current processing technologies, but also have a lot of background information about systems engineering etc. Thanks to the close contact with our customers, the technical service is a previous interface between film users and our developers. Processes and recipes can thus be improved constantly.
Try to use our technical know-how whenever you may need it. If requested, our specialists can personally support the start-up phase, train your users directly with our machines, carry out onroad tests and optimize the processing at the machines.